Delivery & Returns



Free UK delivery for orders above £50

Free US delivery for orders above US $75

Free Europe delivery for orders above €115


United Kingdom

Service Orders under £50 Orders over £50 Delivery Time
Standard £4.0 Free 2-4 working days
Express (Royal Mail) £4.5 £4.5 1-2 working days
Service Orders under £150 Orders over £150 Delivery Time
Express (DHL) £5.9 Free 1 working day


USA

Service Orders under US$75 Orders above US$75 Delivery Time
Standard $9.90 Free 2-5 working days
Service Orders over ­$175 Orders over $175 Delivery Time
Express $19.90 Free 1-2 working days


USA excludes Puerto Rico and other remote US islands and military zones.

Europe 1

Service Orders under €115 Orders above €115 Delivery Time
Standard (<1500g) €11.9 Free 3-10 working days
Standard (>1500g) €13.9 Free 3-10 working days
Express (DHL) €34.9 €34.9 1-6 working days


Europe 1 includes: Belgium, Germany, Netherlands, Czechia, Estonia, France, Ireland, Latvia, Lithuania, Luxembourg, Poland, Slovenia.


Europe 2

Service Orders under US$190 Orders above US$190 Delivery Time
Standard (<1500g) $14.9 Free 3-10 working days
Standard (>1500g) $16.9 Free 3-10 working days
Express (DHL) $39.9 $39.9 1-6 working days


Europe 2 includes: Austria, Croatia, Cyprus, Denmark, Finland, Hungary, Italy, Portugal, Romania, Slovakia, Spain, Sweden, Andorra, Bulgaria, Gibraltar, Greece, Guernsey, Isle of Man, Kosovo, Malta, Monaco, Serbia.


World 1

Service Orders under US$300 Orders above US$300 Delivery Time
Standard (<1500g) $19.9 Free 4-11 working days
Standard (>1500g) $24.9 Free 4-11 working days
Express (DHL) $49.9 $49.9 1-6 working days


World 1 includes: Singapore, Kuwait, Liechtenstein, Norway, Philippines, Switzerland, Thailand.


World 2

Service Orders under US$350 Orders above US$350 Delivery Time
Standard (<1500g) $25.9 Free 4-11 working days
Standard (>1500g) $29.9 Free 4-11 working days
Express (DHL) $49.9 $49.9 1-6 working days


World 2 includes: Barbados, India, Indonesia, Maldives, New Zealand, Nigeria, Taiwan, United Arab Emirates, Mexico, South Korea.


World 3

Service Orders under US$250 Orders above US$250 Delivery Time
Standard (<1500g) $29.9 Free 4-11 working days
Standard (>1500g) $34.9 Free 4-11 working days
Express (DHL) $49.9 $49.9 1-6 working days


World 3 includes: Georgia, Hong Kong SAR, Iceland, Japan, Kazakhstan, Malaysia, Moldova, Oman, Qatar, Saudi Arabia, South Africa, Armenia, Azerbaijan, Bahamas, Belarus, Brunei, Nepal, Vietnam, Gambia, Pakistan.


Australia & Canada

Service Orders under US$150 Orders above US$150 Delivery Time
Standard (<1000g) $14.9 Free 4-11 working days
Standard (<2500g) $19.9 Free 4-11 working days
Standard (>2500g) $29.9 Free 4-11 working days
Express (DHL<1500g) $29.9 $29.9 1-6 working days
Express (DHL<2500g) $49.9 $49.9 1-6 working days


Note: International shipping can sometimes incur additional costs, i.e., taxes, duties, shipping handling and customs fees. Customers are responsible for the additional fees charged within your country by local customs and duties upon delivery.


Sachi Skin 30-Day Promise

We put a great deal of thought into every Sachi Skin formula, and we want you to feel equally considered when choosing one.

We understand that sometimes you may change your mind. Skin can also respond differently when meeting a new formula. Our returns policy is designed to make room for both, while keeping things fair for our wider Sachi Circle.

How it works


Our 30-day promise is designed to give you the time and confidence to experience Sachi Skin properly. 

To be eligible:
  • Requests must be made within 30 days of delivery
  • The product must have been purchased directly from sachiskin.mom.
  • It must be your first purchase of that formula.
  • It must be a full-size product or set specifically marked as eligible for the 30-Day Promise.
  • You must have used it consistently, according to the product directions, for at least 30 days.
  • You will be responsible for the cost of returning the product unless it arrived faulty, damaged or incorrect.
  • Limited to a maximum of 2 returns per customer or household, to ensure fair use of the policy

 

Once a product has been opened or used, we cannot accept a change-of-mind return for reasons including preference, ordering in error or deciding the purchase is no longer suitable for your budget, except where required by applicable law.

If you experience a suspected skin reaction, please stop using the product and contact us within 30 days of delivery. Opened products may be considered for return in these circumstances.

To help us understand and assess your reaction, we will ask you to provide:

  • Clear photographs showing the affected area.
  • Details of the reaction and when it began.
  • How and how often the product was used.
  • Any other skincare products used alongside it.
  • The product batch number, where available.

 

We may be unable to approve a return for a suspected skin reaction where sufficient information or supporting images cannot be provided.

To request a refund, simply submit your request via our returns portal or contact our Ritual Companion at customercare@sachiskin.mom.


A few things to note

  • Return shipping costs are the responsibility of the customer
  • We recommend using a tracked service as we are not responsible for items lost in transit
  • Original shipping costs, duties, taxes and insurance are non-refundable
  • Once received and approved, refunds are processed to the original payment method or as store credit
  • Please allow up to 5 business days from receipt of your return for processing


Need help?

For any questions, our Ritual Companion is here for you: customercare@sachiskin.mom or WhatsApp


Return Address

Please send all authorised returns to:

Flostream Ltd
Unit 2, Blackthorne Point
Blackthorne Road
SL3 0DA Poyle
United Kingdom

For US and CA customers,

PFC Fulfillment LLC,
311 - 21st Street,
Camanche, IA 52730
United States

Exchange Policy

If you wish to exchange a previously purchased item, please contact our customer service team to arrange a return. Once the item is received, we will issue a store credit, and you may place a new order for your preferred product. Kindly note:
  • Only items that are unused and unopened are eligible for an exchange. 
  • Only items purchased from our website may be accepted for return or exchange. If you purchased our products from one of our authorised retailers, please contact them directly for assistance.

Missing, Incorrect or Damaged Items

If there are any damages / shortages / incorrect product placement, please do contact us within 2 days of receipt with your order number, full details of the issue, along with photographs of all packaging and contents. We will help you to process an exchange, store credit or refund.

Undelivered Packages

If a package is returned to Sachi Skin due to an incorrect address or being uncollected, a re-delivery cost will be charged. Customers will be contacted via email should a package be returned. We cannot accept responsibility for undelivered packages or customs holds due to incorrect or missing information provided. We highly recommend you double-check your details before submitting your order. Please report any undelivered packages within 30 days of dispatch, or it will be assumed the parcel has been delivered with no further issues.



Any more questions? Please visit our FAQ.